At KGC London, we are committed to providing a seamless and professional returns experience.

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Once your returned item has been received, carefully inspected, and approved in accordance with our Returns Policy, your refund will be processed to the original payment method used at the time of purchase.

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While we endeavour to issue refunds promptly, the time taken for the funds to appear in your account is determined by your bank or payment provider. Processing times may vary and are outside of KGC London's control.

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Please note that all refunds are subject to our Returns Policy and Terms & Conditions. KGC London reserves the right to decline a refund where returned items do not comply with the conditions outlined within our Returns Policy.

We appreciate your patience and thank you for choosing KGC London.